cashpk Privacy Policy

1. Who We Are

cashpk operates the online casino and sports betting platform accessible at cashpk.club. In this Privacy Policy, references to "cashpk", "we", "us", or "our" refer to the operator of the cashpk platform. References to "you" or "your" refer to any individual who visits, registers with, or uses the cashpk platform.

For any privacy-related enquiries, you may contact our support team via live chat within your cashpk account or by emailing us at the address listed in Section 15 of this Policy.

2. Data We Collect

cashpk collects personal data in the following categories:

2.1 Identity & Contact Data

• Full legal name
• Date of birth
• Residential address (including city — e.g., Dhaka, Chittagong, Sylhet, Rajshahi, Khulna)
• Email address
• Mobile phone number
• Government-issued identification documents (for age and identity verification)

2.2 Account Data

• cashpk username and encrypted password hash
• Account registration date and timestamp (Bangladesh Standard Time, UTC+6)
• Account status, verification level, and responsible gaming preferences

2.3 Financial Data

• Deposit and withdrawal transaction records, including amounts in Bangladeshi Taka (৳)
• Payment method identifiers (e.g., registered bKash number, Nagad account reference, Rocket number, last four digits of Visa or Mastercard)
• Transaction timestamps and processing status

2.4 Technical & Usage Data

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation paths
• Game session logs, bet history, and wagering activity
• Login timestamps and session durations

2.5 Communications Data

• Records of live chat conversations with cashpk support staff
• Email correspondence with our support team
• Responses to surveys, promotions, or feedback requests (where voluntarily provided)

3. How We Collect Data

cashpk collects personal data through the following channels:

• Direct collection: Data you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated collection: Technical and usage data collected automatically as you interact with the cashpk platform, including via cookies, server logs, and analytics tools.
• Third-party sources: Identity verification and fraud-prevention data received from approved third-party verification providers, and transaction data from payment processors such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard.

4. Legal Basis for Processing

cashpk processes your personal data on the following legal grounds:

5. How We Use Your Data

cashpk uses your personal data for the following specific purposes:

• To create, manage, and maintain your cashpk account, including processing deposits and withdrawals in Bangladeshi Taka (৳).
• To verify your identity and age in compliance with our obligations as an operator serving players in Bangladesh. Players must be 18 years of age or older.
• To detect, investigate, and prevent fraudulent activity, money laundering, collusion, and other prohibited conduct on the Platform.
• To provide 24/7 customer support via live chat and email, and to maintain records of support interactions for quality assurance and dispute resolution.
• To administer bonuses, promotions, and loyalty rewards, including verifying eligibility and tracking wagering progress.
• To operate responsible gaming features, including deposit limits, loss limits, cooling-off periods, and self-exclusion requests.
• To analyse platform usage patterns and improve the cashpk user experience, including game selection, interface design, and payment flow optimisation.
• To send you transactional communications (e.g., deposit confirmations, withdrawal notifications, account security alerts) which are required for the operation of your account.
• To send you promotional communications about cashpk offers, new games, or seasonal promotions — but only where you have opted in to receive such communications. You may withdraw this consent at any time.

6. Data Sharing & Disclosure

cashpk does not sell, rent, or trade your personal data. We may share your data with third parties only in the following limited circumstances:

6.1 Service Providers

cashpk engages carefully vetted third-party service providers who process personal data on our behalf under strict data processing agreements. These include identity verification providers, payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), cloud hosting providers, and customer support platform operators. All such providers are contractually required to handle your data securely and to use it only for the specific services they provide to cashpk.

6.2 Game Suppliers

Where you access games provided by third-party studios — including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, or Ezugi — limited technical session data (such as an anonymised player session token) may be transmitted to the game supplier to facilitate your gaming session. These suppliers do not receive your name, contact details, or payment information.

6.3 Legal & Regulatory Obligations

cashpk may disclose personal data to law enforcement authorities, regulatory bodies, or courts where required to do so by applicable law, or where necessary to protect the rights, property, or safety of cashpk, its players, or the public.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of cashpk's business, personal data held by cashpk may be transferred to the relevant successor entity, subject to equivalent privacy protections being maintained.

7. Payment Data

cashpk takes special care with financial data. When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your full payment credentials are processed directly by the relevant payment provider. cashpk does not store your full bKash PIN, Nagad PIN, card number, or CVV on our servers.

cashpk retains a transaction reference, the last four digits of a card where applicable, and the mobile wallet account number associated with your payment method for the purposes of withdrawal processing, fraud detection, and transaction dispute resolution. This information is encrypted at rest using industry-standard encryption.

8. Cookies & Tracking Technologies

The cashpk platform uses cookies and similar tracking technologies to provide a functioning, personalised, and secure experience. Cookies are small data files stored on your device when you visit cashpk.club.

8.1 Types of Cookies We Use

You can manage or disable non-essential cookies through your browser settings. Note that disabling essential or security cookies may prevent you from logging in to your cashpk account or accessing certain features.

9. Data Security

cashpk implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and cashpk servers.
• Encryption at rest for all sensitive personal and financial data stored on cashpk infrastructure.
• Role-based access controls ensuring that cashpk staff can only access personal data where necessary for their job function.
• Regular security assessments, vulnerability scanning, and penetration testing of cashpk platform infrastructure.
• Two-factor authentication options for cashpk accounts to protect against unauthorised login.
• Automated fraud detection and anomaly monitoring systems operating in real time.

While cashpk applies rigorous security practices, no internet-based platform can guarantee absolute security. In the event of a data breach that poses a significant risk to your rights, cashpk will notify affected players promptly and take all reasonable steps to contain and remediate the breach.

10. Data Retention

cashpk retains your personal data for as long as your account is active and for a reasonable period thereafter to fulfil the purposes described in this Privacy Policy, to resolve disputes, and to comply with our legal obligations. The following general retention periods apply:

• Account and identity data: Retained for the lifetime of your account and for a minimum of five years following account closure, in line with standard anti-money-laundering record-keeping obligations.
• Transaction and financial records: Retained for a minimum of five years from the date of the transaction.
• Support communications: Retained for up to three years from the date of the last communication.
• Technical and usage logs: Retained for up to 12 months on a rolling basis, after which they are anonymised or deleted.
• Marketing preferences: Retained until you withdraw your consent or request deletion.

Upon expiry of the applicable retention period, personal data is securely deleted or rendered permanently anonymous. Where legal obligations require data to be retained beyond these periods, cashpk will comply with those requirements.

11. Your Rights

As a cashpk player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or email (see Section 15).

• Right of Access: You may request a copy of the personal data cashpk holds about you, along with information about how it is used.
• Right to Rectification: You may request that inaccurate or incomplete personal data be corrected without undue delay.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to cashpk's legal retention obligations.
• Right to Restrict Processing: You may request that cashpk restrict the processing of your data in certain circumstances, for example while a correction request is being reviewed.
• Right to Data Portability: You may request a structured, machine-readable copy of the personal data you have provided to cashpk, to the extent technically feasible.
• Right to Object: You may object to the processing of your personal data where that processing is based on legitimate interests, including for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., promotional communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

12. Children's Privacy

cashpk is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. All players are required to confirm their age at registration, and cashpk conducts age verification checks as part of the account onboarding process.

If cashpk becomes aware that personal data has been collected from a person under 18, we will take immediate steps to delete that data and close the associated account. If you believe a minor has created a cashpk account, please contact our support team immediately at [email protected] so that we can investigate and act accordingly.

13. Third-Party Links

The cashpk platform may contain references to third-party payment providers (bKash, Nagad, Rocket, Upay) and game suppliers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Ezugi). These third-party services operate under their own privacy policies, which are independent of this Privacy Policy. cashpk is not responsible for the privacy practices of third-party services and encourages you to review their policies before providing them with any personal information.

14. Amendments to This Policy

cashpk reserves the right to amend this Privacy Policy at any time. Where amendments are material, cashpk will publish the updated Policy on cashpk.club with a revised effective date and, where appropriate, notify registered players via email or in-platform notification. Your continued use of the Platform following the effective date of any amendment constitutes your acknowledgment of the updated Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how cashpk protects your personal data. The version number and effective date at the top of this document indicate the most current revision.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cashpk handles your personal data, please contact our dedicated support team. We are available 24 hours a day, seven days a week, including during BPL season, Eid, and all public holidays in Bangladesh.

Email: [email protected]

Live Chat: Available directly within your cashpk account dashboard.